Disputes
You can speak to our Compliance Director who can be contacted on 01257 260011. You can also contact us in writing, or by fax or email at:
Compliance Director
True Bearing Ltd
2 Buckshaw Court
East Terrace Business Park
Euxton Lane, Euxton
Lancashire
PR7 6TB
Email: helen.lupton@truebearing.co.uk
You can also refer your complaint to the Financial Ombudsman Service if we don’t resolve the matter to your satisfaction. The Financial Ombudsman Service can help resolve disputes between firms and their customers, they’re entirely independent, and the service is free.
You can contact the Financial Ombudsman Service at:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Phone: 08000 234 567 Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
In addition to the above you can also contact the European Online Dispute Resolution service by visiting their website: http://ec.europa.eu/consumers/odr/
FCA registration number: 486512
