You can speak to our Compliance Director who can be contacted on 01257 260011. You can also contact us in writing, or by fax or email at:

Compliance Director

True Bearing Ltd

2 Buckshaw Court

East Terrace Business Park

Euxton Lane, Euxton



Email: helen.lupton@truebearing.co.uk

Fax: 01257 260099

You can also refer your complaint to the Financial Ombudsman Service if we don’t resolve the matter to your satisfaction. The Financial Ombudsman Service can help resolve disputes between firms and their customers, they’re entirely independent, and the service is free.

You can contact the Financial Ombudsman Service at:

The Financial Ombudsman Service Exchange Tower London E14 9SR

Phone: 08000 234 567 or 0300 123 9123 Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

In addition to the above you can also contact the European Online Dispute Resolution service by visiting their website: http://ec.europa.eu/consumers/odr/

FCA registration number: 486512